2023’s Top 12 Best Professional Call Center Headsets in India: Elevate Your Customer Service Experience

Call centers play a crucial role in customer service and support. A high-quality headset is an essential tool for call center agents to communicate effectively with customers and provide exceptional service. With the advancement of technology, there are many options available in the market, making it difficult to choose the right one.

In this blog, we will discuss the top 12 professional call center headsets available in India in 2023, the features to look for when choosing a headset, and the benefits of using the latest technology for call centers. Our aim is to help you make an informed decision and elevate your customer service experience with the right headset.

Importance of Professional Call Center Headsets for Customer Service:

Call center headsets play a crucial role in the customer service experience. They enable agents to communicate effectively with customers and provide high-quality service. In a busy call center environment, a professional headset can help agents stay focused and comfortable, even during long hours of use.

A good headset can enhance the audio quality, reduce background noise, and ensure clear and crisp communication, which is essential for building a positive customer experience. It also helps in avoiding fatigue and discomfort, which can lead to agent burnout.

In conclusion, a professional call center headset is a crucial tool for enhancing the customer service experience and can greatly impact the overall performance of the call center. It is important to invest in a high-quality headset that meets the needs of the agents and the business.

Features to Look for in a Headset:

When choosing a call center headset, there are several important features to consider. Some of these are:

1. Noise-cancellation: Noise-cancelling microphones reduce background noise and ensure clear communication, providing a better customer experience.
2. Comfort: Call center agents spend hours on the phone and comfort is key. Look for headsets with comfortable ear cushions, adjustable headbands, and lightweight design.
3. Durability: A durable headset is essential in a call center environment where headsets are used frequently. Look for ones made with high-quality materials and have a robust design.
4. Compatibility: Ensure that the headset is compatible with the devices used in your call center, such as desk phones, computers, or softphone software.
5. Microphone quality: A high-quality microphone ensures clear communication and reduces the need for repeating information, leading to a more efficient call.
6. Audio quality: The audio quality should be clear, with minimal static or distortion, for a better customer experience.
7. Controls: Some headsets come with controls such as volume adjustment, mute button, and others that can be helpful for call center agents.

By considering these features, you can choose a headset that meets the needs of your call center and provides the best customer experience.

1. Logitech H390 Wired Headset

The Logitech H390 Wired Headset is a top-of-the-line choice for call center agents who demand clear, high-quality audio and ultimate comfort. The headset features a noise-cancelling microphone that eliminates background noise and ensures clear communication, while its plush ear pads provide hours of comfort during long calls. The H390 is also equipped with a flexible boom arm that can be positioned for optimal speech clarity.

The Logitech H390 Wired Headset is designed for both PC and Mac computers, and its USB connectivity makes it easy to set up and use. The headset also features an in-line control unit that allows users to quickly adjust volume and mute their microphone with ease. With its lightweight design and comfortable fit, the Logitech H390 Wired Headset is the perfect choice for anyone who wants to take their call center experience to the next level.

Specifications

• Connectivity: Wired USB
• Microphone: Noise-cancelling microphone
• Audio: Stereo sound with built-in equalizer
• Comfort: Padded ear cups and adjustable headband
• Controls: In-line controls for volume and mute

2. Ant Esports H530

The Ant Esports H530 is a professional-grade headset that is perfect for call center agents who need high-quality audio and ultimate comfort. The headset features a noise-cancelling microphone that eliminates background noise, ensuring clear communication with customers, while its soft ear pads provide hours of comfort during long calls. The H530 is also equipped with an adjustable boom arm that can be positioned for optimal speech clarity.

The Ant Esports H530 is designed for both PC and Mac computers, and its 3.5mm connectivity makes it easy to set up and use. The headset also features a in-line control unit that allows users to quickly adjust volume and mute their microphone with ease. With its sleek design and comfortable fit, the Ant Esports H530 is the perfect choice for anyone who wants to take their call center experience to the next level.

Specifications

• Connectivity: Wired 3.5mm jack
• Microphone: Omnidirectional microphone
• Audio: Stereo sound
• Comfort: Padded ear cups and adjustable headband
• Controls: In-line controls for volume and mute

3. Jabra Biz 1500

The Jabra Biz 1500 is a professional-grade headset that is perfect for call center agents who require clear audio and comfort during long calls. With its noise-cancelling microphone and comfortable design, this headset delivers clear communication and comfort for call center agents. The Biz 1500 also features an adjustable boom arm that can be positioned for optimal speech clarity.

The Jabra Biz 1500 is designed for both desk phones and computers, and its quick disconnect feature allows for easy transitions between calls and tasks. The headset also has an in-line control unit that allows users to easily adjust volume and mute their microphone. The Jabra Biz 1500 is the perfect choice for anyone looking to improve their call center experience.

Specifications

• Connectivity: Wired
• Microphone: Noise-cancelling microphone
• Audio: Stereo sound
• Comfort: Lightweight design with comfortable ear cushions and adjustable headband
• Controls: In-line controls for volume and mute

4. ZEBRONICS Zeb-Thunder

The ZEBRONICS Zeb-Thunder is a budget-friendly headset that offers high-quality audio and comfort. This headset features a noise-cancelling microphone and comfortable ear pads, providing clear communication and comfort during long calls. The Zeb-Thunder is also equipped with an adjustable boom arm that can be positioned for optimal speech clarity.

The ZEBRONICS Zeb-Thunder is designed for both PC and Mac computers and has a 3.5mm connectivity for easy setup and use. The headset also features an in-line control unit that allows users to easily adjust volume and mute their microphone. The ZEBRONICS Zeb-Thunder is an excellent choice for those looking for an affordable headset with high-quality audio and comfort.

Specifications

• Connectivity: Wired 3.5mm jack
• Microphone: Omnidirectional microphone
• Audio: Stereo sound
• Comfort: Padded ear cups and adjustable headband
• Controls: In-line controls for volume and mute

5. boAt Rockerz 255

The boAt Rockerz 255 is a stylish and affordable headset that delivers high-quality audio and comfort. This headset features a noise-cancelling microphone and comfortable ear pads, making it ideal for call center agents who need clear communication and comfort during long calls. The Rockerz 255 also features an in-line control unit that allows users to easily adjust volume and mute their microphone.

The boAt Rockerz 255 is designed for both PC and Mac computers, and its Bluetooth connectivity makes it easy to connect to your device. With its stylish design and comfortable fit, the boAt Rockerz 255 is the perfect choice for those looking for an affordable headset that delivers high-quality audio and comfort.

Specifications

• Connectivity: Wireless Bluetooth
• Microphone: Built-in microphone
• Audio: Stereo sound with deep bass
• Comfort: Padded ear cups and adjustable headband
• Controls: In-line controls for volume and call management

6. Corsair Hs35 Stereo Gaming Wired Over Ear Headphones

The Corsair Hs35 Stereo Gaming Wired Over Ear Headphones is a versatile headset that can be used for both gaming and call center use. With its noise-cancelling microphone and comfortable design, this headset provides clear communication and comfort for call center agents. The Hs35 is also equipped with an adjustable boom arm that can be positioned for optimal speech clarity.

The Corsair Hs35 Stereo Gaming Wired Over Ear Headphones is designed for both PC and Mac computers and has a 3.5mm connectivity for easy setup and use. The headset also features an in-line control unit that allows users to easily adjust volume and mute their microphone. The Corsair Hs35 Stereo Gaming Wired Over Ear Headphones is an excellent choice for those looking for a versatile headset that can be used for both gaming and call center use.

Specifications

• Connectivity: Wired 3.5mm jack
• Microphone: Unidirectional microphone
• Audio: Stereo sound with custom-tuned 50mm neodymium audio drivers
• Comfort: Memory foam ear cups and adjustable headband
• Controls: In-line controls for volume and mute

7. HyperX Cloud Stinger

The HyperX Cloud Stinger is a gaming headset that is also ideal for call center use. With its noise-cancelling microphone and comfortable design, this headset provides clear communication and comfort for call center agents. The Cloud Stinger is also equipped with an adjustable boom arm that can be positioned for optimal speech clarity.

The HyperX Cloud Stinger is designed for both PC and Mac computers and has a 3.5mm connectivity for easy setup and use. The headset also features an in-line control unit that allows users to easily adjust volume and mute their microphone. The HyperX Cloud Stinger is an excellent choice for those looking for a gaming headset that is also ideal for call center use.

Specifications

• Connectivity: Wired 3.5mm jack
• Microphone: Unidirectional microphone
• Audio: Stereo sound with 50mm drivers
• Comfort: Lightweight design with memory foam ear cups and adjustable headband
• Controls: In-line controls for volume and mute

8. JBL T450BT

The JBL T450BT is a stylish and affordable headset that delivers high-quality audio and comfort. This headset features a noise-cancelling microphone and comfortable ear pads, making it ideal for call center agents who need clear communication and comfort during long calls. The T450BT also features Bluetooth connectivity, making it easy to connect to your device.

The JBL T450BT is designed for both PC and Mac computers, and its in-line control unit allows users to easily adjust volume and mute their microphone. With its stylish design and comfortable fit, the JBL T450BT is the perfect choice for those looking for an affordable headset that delivers high-quality audio and comfort.

Specifications

• Connectivity: Wireless Bluetooth
• Microphone: Built-in microphone
• Audio: JBL Pure Bass Sound
• Comfort: Lightweight design with on-ear cushions
• Controls: In-line controls for volume and call management

9. Redgear Cosmo Nova

The Redgear Cosmo Nova is a budget-friendly headset that offers high-quality audio and comfort. This headset features a noise-cancelling microphone and comfortable ear pads, providing clear communication and comfort during long calls. The Cosmo Nova is also equipped with an adjustable boom arm that can be positioned for optimal speech clarity.

The Redgear Cosmo Nova is designed for both PC and Mac computers and has a 3.5mm connectivity for easy setup and use. The headset also features an in-line control unit that allows users to easily adjust volume and mute their microphone. The Redgear Cosmo Nova is an excellent choice for those looking for an affordable headset with high-quality audio and comfort.

Specifications

• Connectivity: Wireless Bluetooth
• Microphone: Omnidirectional microphone
• Audio: Stereo sound with 40mm drivers
• Comfort: Padded ear cups and adjustable headband
• Controls: In-line controls for volume and call management

10. HP H100 Wired Over Ear Gaming Headphones

The HP H100 Wired Over Ear Gaming Headphones is a versatile headset that can be used for both gaming and call center use. With its noise-cancelling microphone and comfortable design, this headset provides clear communication and comfort for call center agents. The H100 is also equipped with an adjustable boom arm that can be positioned for optimal speech clarity.

The HP H100 Wired Over Ear Gaming Headphones is designed for both PC and Mac computers and has a 3.5mm connectivity for easy setup and use. The headset also features an in-line control unit that allows users to easily adjust volume and mute their microphone. The HP H100 Wired Over Ear Gaming Headphones is an excellent choice for those looking for a versatile headset that can be used for both gaming and call center use.

Specifications

• Connectivity: Wired 3.5mm jack
• Microphone: Unidirectional microphone
• Audio: Stereo sound with 40mm drivers
• Comfort: Padded ear cups and adjustable headband
• Controls: In-line controls for volume and mute

11. Lapcare Super Bass LHP-300

The Lapcare Super Bass LHP-300 is a budget-friendly headset that offers high-quality audio and comfort. This headset features a noise-cancelling microphone and comfortable ear pads, providing clear communication and comfort during long calls. The LHP-300 is also equipped with an adjustable boom arm that can be positioned for optimal speech clarity.

The Lapcare Super Bass LHP-300 is designed for both PC and Mac computers and has a 3.5mm connectivity for easy setup and use. The headset also features an in-line control unit that allows users to easily adjust volume and mute their microphone. The Lapcare Super Bass LHP-300 is an excellent choice for those looking for an affordable headset with high-quality audio and comfort.

Specifications

• Connectivity: Wired 3.5mm jack
• Microphone: Omnidirectional microphone
• Audio: Stereo sound with 40mm drivers
• Comfort: Padded ear cups and adjustable headband
• Controls: In-line controls for volume and mute

12. EPOS Sennheiser PC 8 Over-Ear

The EPOS Sennheiser PC 8 Over-Ear headset is a top-notch choice for call center agents who need a reliable and comfortable headset for extended hours of use. Its over-ear design ensures maximum comfort, even during long calls, while its noise-cancelling microphone eliminates background noise and enhances call clarity. The PC 8 is equipped with an adjustable boom arm that can be positioned to best capture the user’s voice and optimize their speech clarity. Additionally, the headset features a lightweight design and soft ear cushions that provide added comfort and stability.

The PC 8 is a versatile headset that can be connected to both desk phones and computers. It also features an inline control unit that enables users to quickly adjust volume and mute their microphone, making it easier to switch between calls and tasks. The headset is also built to last, with a robust construction that can withstand frequent use in a busy call center environment. Whether you’re a call center agent, customer service representative, or telemarketer, the EPOS Sennheiser PC 8 Over-Ear headset is the perfect choice for delivering a professional and reliable customer service experience.

Specifications

• Connectivity: Wired USB
• Microphone: Noise-cancelling microphone
• Audio: Stereo sound
• Comfort: Lightweight design with over-ear cushions and adjustable headband
• Controls: In-line controls for volume and mute

Maintenance and care tips to extend the life of the headset

1. Clean Regularly: Regular cleaning of your headset can help prevent the buildup of dirt and debris, which can damage the audio drivers, microphone, and cushions. Wipe down the exterior of the headset with a soft cloth, and clean the cushions with a mild detergent.
2. Store Properly: When not in use, store your headset in a cool, dry place. Avoid exposing it to extreme temperatures, humidity, or direct sunlight, as these can cause damage over time.
3. Handle with Care: Avoid pulling or twisting the cable of your headset, as this can cause damage to the internal wiring. Be gentle when adjusting the headband or ear cups, and try not to drop or rough handle the headset.
4. Avoid Exposure to Moisture: Moisture can cause damage to the components of your headset, so avoid exposing it to liquids or high-humidity environments. If your headset does come into contact with moisture, be sure to clean it thoroughly and let it dry completely before using it again.
5. Use with Compatible Devices: Make sure to only use your headset with devices that are compatible with its specifications, and avoid using it with devices that exceed the maximum volume limit. Overloading the headset can cause damage to the audio drivers and other components.
6. Use a Protective Case: Consider investing in a protective case for your headset to keep it safe when traveling or not in use. A protective case can help prevent scratches, dents, and other types of physical damage that can shorten the lifespan of your headset.

conclusion

In conclusion, investing in a high-quality headset can greatly enhance your call center experience. Whether you’re looking for comfort, audio quality, or convenience, there is a headset out there that can meet your needs. The 12 professional call center headsets listed in this article are among the best available in India, offering a range of features and benefits to help you elevate your customer service experience. When choosing a headset, consider your budget, comfort, and audio quality requirements, and be sure to invest in a headset that meets your needs. Additionally, by taking good care of your headset and following the maintenance and care tips outlined in this article, you can help extend its lifespan and ensure that it continues to provide you with excellent performance for years to come.